Shipping Policy

Thank you for shopping at Ankaraforgreeks.com. To help you better understand how we process and deliver your orders, please review our shipping policy.

 

We typically process orders within 1-2 business days after payment verification. Custom items labeled as "pre-order" on our website may require additional processing time, as outlined in our Pre-Order Policy.

 

Shipping Methods and Rates: 

We offer various shipping options for domestic and international orders, including standard and expedited shipping. Shipping rates are calculated based on the weight of your order and the destination. You can view the available shipping methods and rates during the checkout process.

Estimated Delivery Time:

The estimated delivery time may vary depending on your location and the shipping method you selected. Standard shipping within the continental United States usually takes 3-5 business days, while international shipping may take longer. Please note that delivery times for pre-ordered items are subject to the processing time specified in our Pre-Order Policy.

Partial Shipments for Orders with Pre-Order Items:

If your order contains multiple items and at least one of them is on pre-order, we will ship the readily available items immediately. You will receive an email confirmation with tracking information for these items. The pre-ordered item(s) will be shipped separately as soon as they are ready, and you will receive another email confirmation once they are on their way to you.

Order Tracking:

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery online. If you have any questions or concerns about the status of your order, please contact our customer support team for assistance.

Shipping Restrictions:

Some items may be subject to shipping restrictions or regulations imposed by certain countries or regions. It is your responsibility to ensure that the items you are ordering comply with any applicable shipping restrictions in your area. We reserve the right to cancel orders that cannot be shipped to certain destinations.

Customs and Import Duties:

International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the recipient's responsibility and are not included in the item price or shipping cost. Please check with your country's customs office to determine any additional fees before placing your order.

Shipping Address Accuracy:

Please ensure that your shipping address is accurate and complete to avoid any delays or nondeliveries. We are not responsible for orders that are lost or delayed due to incorrect address information provided by the customer.

Shipping Damage or Loss:

In the rare event that your order is damaged or lost during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund as soon as possible.

If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer support team at info@ankaraforgreels.com.